Subscriptions
You can cancel your Dropsmoke subscription at any time. To make sure you are not charged for your next delivery, please cancel at least 2 days before your next scheduled charge date. Once a charge has gone through and your order has been prepared or shipped, that delivery cannot be cancelled, but your subscription will stop after it.
To cancel or change your subscription (flavor, nicotine level, bottle size or delivery frequency), log in to your account or contact us at customersupport@dropsmoke.com with your name and the email address on your subscription. We will confirm the cancellation by email.
One-time orders
If you need to cancel a one-time order, contact us as soon as possible at customersupport@dropsmoke.com. We can cancel any order that has not yet shipped and refund it in full to the original payment method. Orders that have already shipped are covered by our Returns & Exchange policy.